Frequently Asked High Frequency Questions：
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How to get in touch with Apexcam's customer service quickly?
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Write to services@apexcam.com. Apexcam customer service will reply to your message within 24 hours. On holidays it may be 48 hours.
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How do I extend my warranty?
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You can extend your warranty to 2 years by registering as a member!
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How do I get a gift?
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Share your shopping experience for a chance to win prizes, you can also contact our customer service for details!
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Why the login doesn't work?
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Please check if your order number is entered with the last 7 digits of your Amazon order number? Or contact our customer service!
Camera Problems：
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What kind of card does the camera work with?
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Different models use slightly different SD cards, which generally fulfill the following conditions
1. micro SD, micro SDHC or micro SDXC
2. Class 10 or UHS-III rating
3. Capacity up to 8~128GB (FAT32)
You can also directly purchase our models with card links.
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How do I get the latest version of the software?
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Please contact our after-sales customer service:services@apexcam.com to get it!
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The remote control does not work properly?
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Please make sure the camera's remote control function is turned on. lf the camera does not respond when you press the remote control button, the remote battery has beenexhausted. Please refer to the remote control battery replacement operation guide in the manual.
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Is there a battery replacement service available?
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You can replace the battery once for free, please contact our after-sales email.
